Sell more with less inventory and fewer operational surprises.
We support retail and e-commerce businesses with commercial visibility, demand forecasting, operational automation and customer-facing AI applications.
What we see most
What we see most often in retail
- 01
Fragmented customer support
Messages from Amazon, eBay, your Shopify and the sales rep's WhatsApp. Your team switches screens every minute and duplicates answers in different languages.
- 02
Catalog managed by hand
Product photos, descriptions, translations, attributes per marketplace. Every new SKU is a day of manual work.
- 03
Returns handled by hand
Spain has one of the highest return rates in Europe: 31% in fashion and 27% in footwear (ZigZag). Every manual return means emails, labels, refunds and hours, with the customer waiting and the margin shrinking.
- 04
Profitability by SKU and channel, in the dark
You know how much you bill, but not which product or channel leaves real margin after fees, shipping and returns. Purchasing and pricing decisions are made by eye.
- 05
Stock out of sync across channels
Physical store, web and marketplaces with stocks that don't talk to each other: you sell what you no longer have or stop selling what you do. In a market that grew 13% in 2024 (CNMC), manual processes can't keep up.
How we solve it
How we solve it
Centralized AI-powered multichannel support
All marketplace and web messages in a single inbox, with automatic translation and reply suggestions based on your own history.
Automatic generation of pages and photos
Warehouse photos transformed into studio photos, technical specs extracted and translated automatically into your marketplace languages, with the responsible operator data required by the GPSR since 2024.
Orders, payments and returns in sync
Automatic cross-checking between your ecommerce, marketplaces, Stripe and the logistics operator. Issues and returns are detected and handled in hours, not when the review arrives.
Custom SaaS platform
If your business is selling software to other sellers or building a proprietary platform, we develop it with you from MVP to production.
Use cases
Use cases in retail and ecommerce
Demand forecasting by SKU and channel
Models that anticipate weekly sales by product, channel and season. Adjusted purchasing, fewer stockouts, less excess.
Automatic reconciliation of orders and payments
Automatic cross-checking between orders, payments, returns and shipments. Incidents detected before the customer complains.
Omnichannel customer service with AI
A single assistant on web, WhatsApp, Instagram and email that responds, qualifies and routes. Your team only intervenes when needed.
Recommenders and next best action
Personalized product and commercial action recommendations based on real behavior, not static rules.
Mass product listing generation
Descriptions, optimized photos and metadata generated with AI for large catalogs. Time-to-listing in hours, not weeks.
Who this fits
When this fits your business
Omnichannel businesses with physical store and ecommerce
Where unifying stock, support and reporting across channels is critical.
Marketplaces and verticals with large catalogs
Hundreds or thousands of SKUs where manual operation doesn't scale.
Growing DTC brands
That have scaled faster than their processes and need operational visibility.
B2B distributors with changing catalogs
Where pricing, stock and availability change daily.
FAQ
Frequently asked questions
4 frequently asked questions
Yes, these integrations are in production. We also work with Mirakl, eBay, AliExpress and custom platforms via API.
For standard physical products, yes. Reliability depends on the level of technical detail you need. We show you results on your own samples before committing to production.
Centralized AI-powered multichannel support can be in production in 4-6 weeks. A complete custom SaaS platform, 4-9 months depending on scope.
Yes. VeriFactu becomes mandatory on 1 January 2027 for companies and 1 July 2027 for the self-employed, and B2B e-invoicing arrives between 2027 and 2028 depending on company size. The invoicing and collection flows we build are compliant by design, on top of the software you already use.
