Less paperwork, more clinical time.
For clinics, private hospitals, residences and healthcare centers losing time on paperwork, no-shows and queries that don't require clinical judgment.
What we see most
What we see most often in healthcare
- 01
Structural no-shows and saturated schedules
Between 12% and 19% of appointments are missed, with an estimated cost of €2,500 to €7,500 per month per private clinic (Servimedia, 2025). Schedules end up with gaps that no-show patients would have wanted to fill.
- 02
30% of calls unanswered and bookings outside office hours
Three out of ten calls to medical centers go unanswered (Doctoralia Pro), 50% of online bookings happen outside the center's business hours and 67% of patients now prefer booking online (Docplanner). Centers that only answer the phone lose patients every day.
- 03
Admin load takes 30-40% of physician time
78% of physicians say bureaucracy reduces their patient-facing time, and 81% say it affects the quality of patient interaction (iSanidad, 2025).
- 04
GDPR breaches on special-category data
Health data is special-category data under GDPR Article 9. In 2024 the Spanish DPA received 2,933 breach notifications (+46% vs. 2023). The 2023 Hospital Clínic Barcelona cyberattack exposed 4.5 TB and forced cancellation of 300+ surgeries.
- 05
Public and private EHRs that don't talk to each other
The Spanish National Health System's digital maturity index is 31.7% (Fenin/Cotec) and Diraya, Selene or IANUS don't interoperate well with each other or with the private sector. The European Health Data Space (Regulation 2025/327) becomes applicable on 26 March 2027 and Spain's upcoming Digital Health Law will extend interoperability to the private sector.
How we solve it
How we solve it
Booking assistant and no-show reduction
Assistant that confirms appointments, manages rescheduling, answers after-hours calls and offers slots automatically. Compatible with Doctoralia Pro, Klinikare, Clinic Cloud and Odontonet.
Automation of physician admin load
Visit transcription, discharge and evolution report generation, ICD-10 coding, letters to insurers (Adeslas, Sanitas, DKV, Asisa, Mapfre). The physician reviews and signs, instead of writing from scratch.
Internal clinical assistant on your protocols
RAG agent over the center's protocols, clinical pathways and internal knowledge. Answers queries from residents and junior staff with exact citation to the applicable protocol. Designed to meet ENS and GDPR Art. 9.
Private electronic prescription and integrations
Integration with Docline, REMPe and CGM e-Receta. Private prescriptions issued in consultation, dispensable in any adhered pharmacy. Compliance with Spain's RD 1718/2010.
Use cases
Use cases in healthcare
No-show reduction
Automatic reminders via WhatsApp and email, intelligent agenda that detects gaps and proposes repositioning.
Appointment management assistant
Web and WhatsApp assistant that schedules, modifies and cancels appointments according to real availability, 24/7.
Pre-consultation triage
Intelligent questionnaires that pre-classify the reason for consultation before the appointment. The professional arrives with context.
Clinical documentation generation
Notes, reports and summaries generated from the consultation. The professional validates and signs; doesn't write from scratch.
Clinical and operational reporting
Dashboards with occupancy, no-shows, waiting times and activity data. By center, by specialty, by professional.
Who this fits
When this fits your center
Clinics and centers with high appointment turnover
Where the cost of a no-show or empty slot is significant.
Residences and social-health centers
With high administrative load: care plans, work logs and family communication.
Chains with multiple centers
Where unifying criteria, data and reporting between centers is operationally complex.
Private hospitals and insurance companies
Where clinical-economic reporting and HIS integration are key levers.
FAQ
Frequently asked questions
4 frequently asked questions
Yes. Health data is special-category data under GDPR Article 9. We design systems with data minimization, encryption at rest and in transit, Data Protection Impact Assessments (DPIA) and we sign the corresponding processor agreements. We work with your Data Protection Officer from the start.
Yes. We work on top of the clinical management software most used by Spanish healthcare SMBs via API or direct connection. We don't migrate your system; we build on top of it.
Yes. When you work with concierted centers or want to meet the Healthcare Specific Compliance Profile (CCN-STIC 891), we deploy on the center's infrastructure or on ENS-certified data centers. We work with open-source models deployed locally when sensitivity requires it.
Regulation (EU) 2025/327 becomes applicable on 26 March 2027 and Spain's upcoming Digital Health Law will extend the interoperable health record to the private sector with a binding calendar. Centers that structure their data now will arrive prepared; those that wait will face a last-minute adaptation. We help you get there with your data in order, without changing your management software.
